Privacy Policy
Privacy Policy
The company David Roque & Soares, Lda. recognizes the importance of protecting your personal data, whatever its nature. For this reason, we have developed a set of security measures aimed at protecting the data of all our customers and also of all those who visit our website. In this Privacy Policy we explain who we are, the purpose for which we use your data, how we process it, with whom we share it, how long we keep it, as well as how to contact us and exercise your rights. The user must read this privacy policy carefully, which has been written in a clear and simple manner, to facilitate its understanding, and decide freely and voluntarily whether to provide their personal data to David Roque & Soares, Lda. Therefore, the user guarantees that he/she is of legal age and that the data communicated is true, accurate, complete and up-to-date, and is responsible for any damage or loss, direct or indirect, that may arise as a result of the non-compliance with this obligation. The user undertakes to notify David Roque & Soares, Lda., or to enter into the Registration Account, any changes to the data provided herein. If the data communicated belongs to a third party, the user guarantees that he/she has informed this third party about the conditions set out in this document and that he/she has obtained his/her authorization to provide his/her data to David Roque & Soares, Lda., for the purposes indicated. If you have any questions about how we process and protect your data, please send us an email at info@thecelestehome.com
1 – Scope
This privacy policy applies to all personal data collected through the website https://thecelestehome.com/
2 – Responsibilities
Your data will be processed by the COMPANY David Roque & Soares, Lda., legal entity number 501285148 with registered office at Rua Poço de Fátima Nº490/500 4510-386 Gondomar/S.Pedro da Cova, hereinafter "David Roque & Soares, Lda.”. This company is responsible for the processing of personal data in accordance with the General Data Protection Regulation.
You can contact David Roque & Soares, Lda. regarding any issue related to this privacy policy, through the following contact points:
Email address: info@thecelestehome.com
Postal Mail:
David Roque & Soares, Lda
4510-386 S.Pedro da Cova/Gondomar
Telephone: +351 913 179 445
3 – Purposes of the Processing and general basis
The personal data processed on the website are:
Collected in customer/user registration: name, tax identification number, email address, mobile phone number, address;
Obtained through browsing the website: IP, Device Type;
Obtained through social media login.
Why do we need your information? David Roque & Soares, Lda. will process personal data, manually and/or automatically, for the following purposes:
Customer management:
The data collected on this website is necessary for the conclusion and execution of the purchase and sale contract, is intended for processing and providing information on the status of orders and communication with Customers, for processing requests for information and any complaints.
Providing the information requested as part of Customer registration is mandatory, without which it is not possible to proceed with the above purposes.
Marketing:
If the Customer gives his/her express consent at the time of creating or changing his/her registration, David Roque & Soares, Lda. may process his/her data to send him/her information about its products, news, campaigns, offers and birthday messages, through any communication channel, namely through the use of email, SMS, or other forms of automatic call.
Consent to the processing of personal data for direct marketing purposes may be revoked at any time as follows:
Through the customer account settings;
By clicking the “unsubscribe” link in any email;
By contacting the Customer Support team via email address: info@thecelestehome.com
Profiling
David Roque & Soares, Lda. defines profiles based on information related to your purchases and searches.
This information is analyzed to identify your consumption profile. This analysis allows David Roque & Soares, Lda. to send you personalized information suited to your profile, with the aim of improving your shopping experience.
The legal basis applicable to the collection and use of your personal data for the purposes indicated is your consent.
4 – Retention period
We only keep your data for as long as is necessary for the purpose for which it was collected. For the purposes described in this Privacy Policy, your personal data will be kept for a maximum period of 10 years from the date your consent was collected or the last purchase made and if, within this period, you have not withdrawn your consent.
5 – Consent
By consenting to this privacy policy, you are giving permission to process your personal data specifically for the identified and selected purposes.
If consent is legally necessary for the processing of personal data, the data subject has the right to withdraw his/her consent at any time, although this right does not compromise the lawfulness of the processing carried out based on the consent previously given nor the subsequent processing of the same data, based on another legal basis, such as compliance with the contract or legal obligation to which David Roque & Soares, Lda. is subject.
To revoke your consent, you can contact us by letter, telephone or email at info@thecelestehome.com
6 – Subcontractors
The processing of user data may be carried out by a suitable service provider, contracted by David Roque & Soares, Lda. . The aforementioned service provider will exclusively process the data for the purposes established by David Roque & Soares, Lda. and in compliance with the instructions issued by it, strictly complying with the legal standards on personal data protection, information security and other applicable standards.
7 – User rights
At any time, while David Roque & Soares, Lda. possesses or processes personal data, all users may, at any time and free of charge, exercise the following rights:
Right of access – the right to request a copy of the information we hold about you;
Right to rectification - right to correct data that you consider to be inaccurate or incomplete;
Right to be forgotten - in certain circumstances, as a user you can ask for the data we hold about you to be erased from all our records;
Right to restriction of processing – where certain conditions apply to have the right to restrict processing;
Right to portability - the right to have your data transferred to another organization;
Right to object – the right to object to certain types of processing, such as direct marketing;
Right to object to automated processing, including profiling;
Right to judicial recourse: in the event that David Roque & Soares, Lda. refuses your request under the access rights, we will explain the reason. As a user, you have the right to complain as described below.
The rights described above may be exercised by sending an email to info@thecelestehome.com or by registered letter to the following postal address:
David Roque & Soares, Lda
Well of Fatima Street No. 490/500
4510-386 S.Pedro da Cova/Gondomar
8 – Complaints
If the user wishes to make a complaint about the way in which their personal data is being processed by David Roque & Soares, Lda., or how their complaint was handled, they have the right to lodge a complaint directly with the supervisory authority and with David Roque & Soares, Lda..
Contacts:
David Roque & Soares, Lda.
Well of Fatima Street No. 490/500
4510-386 S.Pedro da Cova/Gondomar
Contacts of the Supervisory Authority:
National Data Protection Commission – CNPD, Av. D. Carlos I, 134, 1st, 1200-651 Lisbon, Tel: + 351 213 928 400, Fax: +351 213 976 832, e-mail: geral@cnpd.pt .
9 – Mandatory nature of the requested data
The data contained in the customer registration that are identified with an asterisk (*) will be mandatory to fulfill the established purpose.
As such, if the user does not provide them, David Roque & Soares, Lda. will not be able to respond to the user’s request.
10 - Automated decisions
David Roque & Soares, Lda. may create user profiles, which will allow the adoption of automated decisions based on personal characteristics, preferences, behavioral history and location. In these cases, the user will have the right to obtain human intervention in the decision, to express his/her point of view and to challenge the decision adopted by David Roque & Soares, Lda.
11 – Personal data protection measures
David Roque & Soares, Lda. applies several appropriate technical and organizational measures to protect users' personal data, including the use of secure servers, firewalls, encryption of application and communication data.
12 – Use of cookies
https://thecelestehome.com/ uses automatic data collection systems such as cookies. A "cookie" is a device transmitted to a user's hard drive with information regarding the user's navigation on the Platform, the main purpose of which is to make navigation easier. Although cookies do not contain intelligible information, they allow us to link an Internet user to their personal information.
Cookies are distributed by our servers and no one can access the information contained therein. Only https://thecelestehome.com/ has access to the information collected by cookies, in a collective and anonymous manner, in order to optimize its services and that of this website in accordance with the user's needs and preferences and to ensure that the preparation of the web pages is personalized.
Acceptance of our automatic data collection procedures and use of cookies is necessary to take advantage of the many features and services offered through this website, including the purchase of products.
If you choose to configure your browser to block and/or delete cookies, please be aware that we cannot guarantee that you will have access to all the features and services offered through this website.
We will use cookies to facilitate functions such as browsing the catalogue, purchasing products online and in particular the provision of services reserved for registered users.
13 – Changes to the privacy policy
David Roque & Soares, Lda. will occasionally update this Privacy Policy.
We ask that you periodically review this document to stay up to date.